Return and Refund Policy
Return and Refund Policy
At The Luxe Pour, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Return Process
To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide you with a return authorization and instructions.
Return Shipping Costs
Customers are responsible for paying return shipping costs unless the item received was defective or incorrect. Return shipping costs are non-refundable.
Refunds
Once we receive your return, we will inspect the item and process your refund within 5-10 business days. Refunds will be issued to the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your location and financial institution.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact us to arrange the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email] with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Non-Returnable Items
Certain items cannot be returned, including [list any final sale items, personalized items, or other exceptions].
Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please contact us at:
Email: sales@theluxepourshop.com
Website: www.theluxepourshop.com